M. Tech. Public Administration. / The study investigates the management of quality of service delivery in the City of Tshwane Metropolitan municipality focusing on electricity, water provision and refuse collection. In recent years, South African consumers expressed dissatisfaction with the quality of public service delivery by means of protests. Service delivery protests have, however, not occurred to a significant extent in the City of Tshwane Metropolitan municipality though it is one of the world's largest cities. Such a state of affairs warrants research to establish how the municipality manages the quality of public service delivery.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:tut/oai:encore.tut.ac.za:d1001276 |
| Date | January 2013 |
| Creators | Pooe, Solly. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format |
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