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Measuring service quality using servqual :

In recent times, the finance, insurance, real estate and business services sub-sector has become the largest component of Malaysia's services sector in terms of gross domestic product. Given its current and forecasted prominance, this sub-sector should be studied in greater detail. This paper focuses on the Malaysian real estate agency industry, a part of the aforementioned economic sub-sector, the industry is also an area on which little research has been done. / Thesis (DBA(DoctorateofBusinessAdministration))--University of South Australia, 2005.

Identiferoai:union.ndltd.org:ADTP/267512
CreatorsToeh, Poh Huat
Source SetsAustraliasian Digital Theses Program
LanguageEnglish
Detected LanguageEnglish
Rightscopyright under review

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