by Chiu Yuk Ling Sandy, Tam Yin Yi Gloria. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1997. / Includes bibliographical references (leaves 54-58). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF ILLUSTRATIONS --- p.iv / ACKNOWLEDGMENTS --- p.v / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- METHODOLOGY --- p.3 / Chapter III. --- THEORETICAL FRAMEWORK --- p.4 / Michael Hammer : Reengineering --- p.5 / Thomas Davenport: Process Innovation --- p.7 / N. Venkatraman: IT- Enabled Business Transformation --- p.12 / Joseph Lung : A Management Perspective for BPR --- p.16 / Chapter IV. --- LITERATURE REVIEW --- p.20 / Chapter V. --- CASE STUDIES --- p.27 / Case Study I: A Telecom Operator --- p.27 / Case Study II: A Computer Systems Provider --- p.34 / Other Issues of Concern for BPR Exercises of Company X and Company Y --- p.41 / Chapter VI. --- SUMMARY & CONCLUSION --- p.45 / Chapter APPENDIX - --- Interview Questionnaire --- p.50 / BIBLIOGRAPHY --- p.54
| Identifer | oai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_321801 |
| Date | January 1997 |
| Contributors | Chiu, Yuk Ling Sandy., Tam, Yin Yi Gloria., Chinese University of Hong Kong Graduate School. Division of Business Administration. |
| Publisher | Chinese University of Hong Kong |
| Source Sets | The Chinese University of Hong Kong |
| Language | English |
| Detected Language | English |
| Type | Text, bibliography |
| Format | print, v, 58 leaves : ill. ; 30 cm. |
| Coverage | China, Hong Kong, China, Hong Kong |
| Rights | Use of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/) |
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