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An Analytical Survey of Chat Reference Services

There has been in recent years a surge of interest about new software products that make it possible for libraries to offer assistance to online users via chat. Such software offers far more interactivity than instant messaging programs and allow for a richer experience for both librarian and user. Surveys chat reference services around the globe and analyzes trends in the provision of this new mode of assistance. Also presents discussion of why chat reference service is gathering attention as well as its limitations and drawbacks.

Identiferoai:union.ndltd.org:arizona.edu/oai:arizona.openrepository.com:10150/135930
Date January 2001
CreatorsFrancoeur, Stephen
ContributorsBaruch College
PublisherEmerald Group Publishing Limited
Source SetsUniversity of Arizona
LanguageEnglish
Detected LanguageEnglish
TypeArticle, Preprint
Relationhttp://www.emeraldinsight.com/10.1108/00907320110399547

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