The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services

Description

This paper describes a study conducted to determine the paths digital reference services take through a general process model of asynchronous digital reference. A survey based on the general process model was conducted; each decision point in this model provided the basis for at least one question. Common, uncommon, and wished-for practices are identified, as well as correlations between
characteristics of services and the practices employed by those services. Identification of such trends has implications for the development of software tools for digital reference. This study presents a snapshot of the state of the art in digital reference as of late 2001 â early 2002, and validates the general process model of asynchronous digital reference.

Links & Downloads

1. The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services 2005, Information Processing & Management
2. http://hdl.handle.net/10150/106497
3. Information Processing & Management

Tags

Reference Services

Additional Fields

Identifer	oai:union.ndltd.org:arizona.edu/oai:arizona.openrepository.com:10150/106497
Date	January 2005
Creators	Pomerantz, Jeffrey, Nicholson, Scott, Belanger, Yvonne
Source Sets	University of Arizona
Language	English
Detected Language	English
Type	Journal Article (Paginated)