ABSTRACT
Introduction: Registered nurses (RNs) are becoming increasingly dissatisfied with factors
in the workplace; monthly resignations are related to organizational management issues,
diminishing resources, staff shortage, increasing responsibilities and lack of support
The purpose of this study: This research sought to determine the relationship between
burnout and job satisfaction among registered nurses at a hospital in the city of
Johannesburg.
The methodology: A quantitative descriptive survey was used as study design. The Job
Satisfaction scale of Warr et al (1979) was used to measure overall satisfaction with both
extrinsic and intrinsic factors. The Maslach Burnout Inventory-Human Service Survey
(MBI-HSS) was used to measure emotional exhaustion; depersonalization and personal
accomplishment. The sample comprised 165 RNs, who met the inclusion criteria and who
agreed to participate.
Results: The RNs reported dissatisfaction with selected extrinsic factors in their work
environment, such as the physical work condition, the way their institution is managed and
the rate of pay. The RNs at this hospital are satisfied with hours of work, their immediate
boss, their fellow workers and job security; they are dissatisfied with intrinsic factors of
their job such as promotion opportunities and recognition. The majority (75.76%) of RNs
reported moderate to high emotional exhaustion. There is a significant relationship between
emotional exhaustion and job satisfaction factors. The results show a significant
relationship between emotional exhaustion and depersonalization; 68.48% of RNs reported
moderate depersonalization. There is a significant relationship between depersonalization
and extrinsic factors. The majority of RNs (76.97%) reported high levels of personal
accomplishment.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:wits/oai:wiredspace.wits.ac.za:10539/4925 |
| Date | 04 June 2008 |
| Creators | Sangweni, Beauty |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
| Format | 544017 bytes, 36620 bytes, 9164 bytes, application/pdf, application/pdf, application/pdf, application/pdf, application/pdf, application/pdf |
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