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Prediction of the Job Performance of Restaurant Workers Using a Service Orientation Measure

Service orientation has been suggested to be a work-related behavioral trait that contributes toward overall job performance in certain occupations. Therefore, the Batrus Hollweg Service Questionnaire (SQ), a personality inventory, was hypothesized to predict performance in a sample (N=55) of fast-food restaurant workers whose jobs were primarily composed of service-related elements. A performance evaluation form was created for use as the criterion measure. An alternative scoring system for the SQ was developed, and showed it to be significantly correlated with the criterion. The potential for use of the alternative scoring procedure is discussed.

Identiferoai:union.ndltd.org:unt.edu/info:ark/67531/metadc501115
Date08 1900
CreatorsBlansett, Karen D. (Karen Day)
ContributorsJohnson, Douglas A., Beyerlein, Michael Martin, Haynes, Jack Read
PublisherUniversity of North Texas
Source SetsUniversity of North Texas
LanguageEnglish
Detected LanguageEnglish
TypeThesis or Dissertation
Formativ, 74 leaves, Text
RightsPublic, Blansett, Karen D. (Karen Day), Copyright, Copyright is held by the author, unless otherwise noted. All rights reserved.

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