Post-Project Review On Outsourcing Management
-- The Case Of National Tax
Due to the decreased budget in recent years, our government is pushing forward for outsourcing of the whole process on IT (IT,Information Itecnology) Systems. To cut cost in the developmental stage, to facilitate the integration and sharing of the resources on IT Systems, and to assist the IT Systems industries are the reasons for the outsourcing. The outsourcing is not limited to the application software on IT Systems, but also includes hardware, network equipments and personnel support. In Taiwan, although there was some existing cases in the past, but seldom involved outsourcing of the whole system . ¡§Post-Project Review On Outsourcing Management - The Case Of National Tax.¡¨ is a very good example for the outsourcing of the whole system from the government. In that project, it covered great areas and involved the integration of different groups and units. So, there are many topics worthy of exploring and studying in that project. For the research of the whole system outsourcing, some scholar key in on the successful outcomes, others focus on the project management point of view. The studies from the angle of post-project review process are scarce. The information gathered from the post-project review process are very important, it could serve as reference for government¡¦s future outsourcing projects. Therefore, the subject of this research is focused on the post-project review process.
In order to adjust themselves to meet the trend in government projects outsourcing, the companies doing business in the field of Information Technology System Integration in Taiwan are investing heavily, regardless of costs, in offering every possible resources to create the best business opportunities in the future for themselves, and further winning the bid for the outsourcing projects. However, the inexperienced project management in this field and also the lack of prior experience to learn from has created a difficult environment for companies to take on the tasks. While executing the projects, they often act like a rookie on the field or walking on thin ice, one step at a time. Because the lack of precedent to follow, quite often one will encounter unexpected incidents while executing the projects, and this will lead to a huge jump in costs, therefore losing the grip on cost-control mechanism severely. Also in the case of information system outsourcing, the listed products, equipments and services from the vendors can be only considered as references; one must measures the invisible demands from customers on ¡§service satisfaction¡¨. So, one cannot make decision just based on vendors opinions, otherwise, it will just increase the negotiation costs, equipments or miscellaneous expenditures. Using this research as an example, the case involved an outsourcing bid for ¡§Tax information System Outsourcing Plan ¡V National Tax Outsourcing Service¡¨ project from the Bureau of National Tax, Department of Treasury in 1999. The Mitac Inc. won the bid for $1,830,000,000 New Taiwan dollars as a five years integrated outsourcing project. But in the company¡¦s 2001 financial report, they listed a loss of $480,000,000 New Taiwan dollars due to the project. This example made clear that one can no longer compare nowadays outsourcing projects with the old integrated projects. Through the author¡¦s first-hand knowledge of many companies, it was found that due to the complexity of tasks and deadline pressure during the executing of the outsourcing projects, no one could effectively put together in a systematic way of task flowcharts and experiences for future references. The Mitac case is in the finishing stage, so this research is focused on the post-project review, re-examine various task flowcharts, organize and structure them into a systematic way. By doing so, it provides reference information that would benefit corporate managers for their pre-project evaluation in the future. It also provides a track that people can follow when they carry out future outsourcing projects.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0719102-115907 |
| Date | 19 July 2002 |
| Creators | Tsao, Li-Chien |
| Contributors | Ching-Shyang Hwang, Hsin-Hui Lin, Ming-Shang Huang |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0719102-115907 |
| Rights | off_campus_withheld, Copyright information available at source archive |
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