How does the email load and stress affect the susceptibility to phishing and scam emails? The study was conducted with a Qualitative research approach. Semi-structured interviews were selected for the data gathering. Thematic Analysis was used to analyze Empirical data. This research studied if a high email load affects the likelihood of falling victim to phishing and scam attacks. Research was studied through a theoretical lens of stress, since high email load is subjective for each individual and stress rate can show better how people are perceiving their email load. Findings suggest that high email load for the majority of people in this study, does increase the susceptibility towards phishing and scam emails. Furthermore, those people with higher email load who are processing their emails heuristically evaluated their stress rates higher than those with high email load who are processing their emails systematically. Therefore, the results indicate that there is a relation between high email load, stress and susceptibility to phishing and scam emails. In this study, it was found that majority of respondents described high stress as a factor that played a role in their susceptibility of falling victim to phishing and scam emails.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:ltu-85403 |
| Date | January 2021 |
| Creators | Rozentals, Emils |
| Publisher | Luleå tekniska universitet, Digitala tjänster och system |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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