This diploma thesis deals with customers satisfaction survey of company MATEZEX s.r.o. The aim of the diploma thesis was to determine by this survey what is the satisfaction of existing customers with offering services of the company. Acquired data were analyzed and from these results were created measure proposals so as to lead to greater customer satisfaction.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:224606 |
| Date | January 2014 |
| Creators | Hanáková, Lucie |
| Contributors | Unzeitigová, Petra, Šimberová, Iveta |
| Publisher | Vysoké učení technické v Brně. Fakulta podnikatelská |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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