As the economic developing, the demanding for various kind of medical and health
caring is rising for the people in Taiwan and it lead to a more competitive medical
market. The average life for people in Taiwan is getting higher, nevertheless, the
population that suffering from chronic diseases is growing. However, people are
expecting a considerate medical service. Therefore, how to increase the service
efficiency and quality, and maintain the patient¡¦s right and further rising the
satisfaction are becoming important issues for the medical institutes and the
government.
After the National Health Service was carried out in March, 1995, an enormous and
constructive change has revealed. As the government finance has getting worse, the
Bureau of National Health Insurance conducted the budget control policy in July,
2002. This policy caused the profit of medical institutes was reducing and the cost
was getting higher. Besides, more and more new competitors joined this medical
market, and plus, people asked for a better medical service and quality, medical
institute is no longer profitable. In order to improve the circumstance, the medical
institutes devoted in promoting the service quality and patient¡¦s satisfaction to
maintain the fully support from the patients.
This research is probe to one major medical center in South of Taiwan and to invest
its medical service quality and the return willing of the patient. We released 400
questionnaires and 367 returned validly, the recycling rate is 91%. We adopted
SPSS for windows 17.0 as the main tool to analyze the data and get the following
conclusion: the medication environment and expectation, the process and the
accuracy of diagnose, the waiting and diagnose hour, the attitude of nursing staff, the
diagnose service and the return willing are all obvious. Meanwhile, the hardware
and software of the medical institute, the service attitude of the nursing staff is greatly
affecting the return willing of the patient. Therefore, the management of medical
institute should think highly of the above sectors as main strategy to increase the
return willing of the patient. And we will have better medical service.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0621111-141813 |
| Date | 21 June 2011 |
| Creators | Wang, Chin-ye |
| Contributors | Jih-hwa Wu, Yu-Chen Lan, Fu-Yung Kuan, Yin-Hui Cheng |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0621111-141813 |
| Rights | not_available, Copyright information available at source archive |
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