Effective use of the World Wide Web grants users increased power over people, time and space. However, its growing ubiquity also means these powers tend to become eroded in non-users. Growth of the Web as a marketplace and as a channel to deliver e-services, results in an ever increasing volume of sensitive information being transacted and stored online. As a result, authentication systems are now being used extensively on the Web. Unfortunately the profusion of Web sites and the large numbers of associated passwords reduces their efficacy and puts severe strain on users’ limited cognitive resources. Authentication systems themselves therefore can act as an additional source of exclusion. However, this step of authentication has up until now, been largely overlooked when considering inclusive design. People may experience a variety of barriers to Internet access: Psychological, Material, Skills and Usage. Existing models of these barriers within the literature are discussed, and a unified model of exclusion is developed and used to identify a series of potential solutions to the various aspects of each barrier. These solutions are classified into 4 separate design goals: Enhanced Usability, Enhanced Accessibility, Reduced End-user Cost and Robust Security. A number of groups who are especially at risk of Web exclusion are also identified. The design goals are used to evaluate existing traditional and image-based passwords. The accessibility component is assessed in terms of twenty-two use scenarios, consisting of a particular user group’s limiting characteristic and strategies the groups are known to use when accessing the Web. The accessibility analysis shows traditional passwords to be less accessible for several groups: • Novice users who experience reduced comparative learnability, efficiency and increased errors. • Mobile phone users, head wand users, eye gaze tracker users, those with reduced manual dexterity/and or tremors accessing principally via a mouse or keyboard, those with impaired ability to select and filter relevant sensory information and low-literacy users accessing via a normal or text to speech browsers. These groups experience reduced comparative efficiency and increased errors. • Users with impaired ability to remember information or sequences and illiterate users accessing via a text-to-speech browser or normal browser. These groups have the most significant issues with passwords, experiencing reduced comparative learnability, memorability, efficiency and increased errors. Image based passwords are found to be more accessible for some of these groups, but are unusable by blind users and less usable by those with visual impairments. Just as Web users are not a uniform, homogenous group, so too is there no homogenous solution to creating usable security. Even so, there may be solutions that are usable and secure given the particular scenario within which they will be used. For this reason, it is important to supply a number of alternatives because as one modality or model of interaction is locked out, another group becomes excluded. One such alternative, a novel scheme called “Musipass”, is trialled in lab-based and large-scale online user participation experiments. Musipass is found to offer superior long-term memorability to a traditional password and users report enjoying the experience of authenticating with music. A security analysis is conducted which shows Musipass to offer comparative or enhanced security compared to a traditional password against a number of well-known attacks.
| Identifer | oai:union.ndltd.org:bl.uk/oai:ethos.bl.uk:665721 |
| Date | January 2012 |
| Creators | Gibson, Marcia |
| Publisher | University of Bedfordshire |
| Source Sets | Ethos UK |
| Detected Language | English |
| Type | Electronic Thesis or Dissertation |
| Source | http://hdl.handle.net/10547/576437 |
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