In today’s competitive market, survival and response to customer needs and expectations are enabled through high-quality products for low costs – quality products provided by suppliers fulfilling today’s quality-requirements for a low price. Companies have until recent years selected suppliers only according to a pricing structure, leaving other criteria’s, such as quality, behind. The purpose of this master thesis is therefore to investigate quality aspects that must be considered from a supplier evaluation perspective and design a simple evaluation tool for first-time supplier selections. Both new and existing suppliers will be tested with the tool according to information given during a case study made at Flexit AS, a Norwegian ventilation-systems company looking to introduce a structured approach for selecting suppliers. Through an extensive literature- and empirical study, where a survey, of which evaluation criteria’s to be included in the evaluation tool, was conducted together with several both semi-structured and unstructured interviews, a foundation for the design of the tool was presented. Quality management systems and quality performance measurements, such as rejection rate and delivery precision, are considered as fundamental aspects to consider when assessing a supplier. Acceptance levels of approval are set according to in-house objectives. If any evaluation tool including quality should be usable, an in-house quality system must therefore first be implemented by the in-house company – a notable improvement recommended to the case company. The design of the tool given from the thesis provides the evaluator with an opportunity to visualize and compare existing suppliers according to five criteria’s including cost, together with an additional spreadsheet for evaluation of new suppliers put forward as a foundation and an indicator if new suppliers are considering quality on a basic level.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:kau-32540 |
| Date | January 2014 |
| Creators | Alfredsson, Lottie, Christenson, Sara |
| Publisher | Karlstads universitet, Fakulteten för teknik- och naturvetenskap, Karlstads universitet, Fakulteten för teknik- och naturvetenskap |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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