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A contingency approach to service reliability and service customization : their relationship and role in customer evaluations

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1. https://escholarship.mcgill.ca/concern/theses/t148fh62r

Identifer	oai:union.ndltd.org:mcgill.ca/oai:escholarship.mcgill.ca:t148fh62r
Date	January 2003
Creators	Gupta, Kunal
Contributors	Dube, Laurette (Supervisor)
Publisher	McGill University
Source Sets	McGill University
Language	http://id.loc.gov/vocabulary/iso639-2/eng
Detected Language	English
Type	Thesis
Rights	All items in eScholarship@McGill are protected by copyright with all rights reserved unless otherwise indicated.
Relation	Proquest: AAINQ98266, Pid: 84512