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A contingency approach to service reliability and service customization : their relationship and role in customer evaluations

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Identiferoai:union.ndltd.org:mcgill.ca/oai:escholarship.mcgill.ca:t148fh62r
Date January 2003
CreatorsGupta, Kunal
ContributorsDube, Laurette (Supervisor)
PublisherMcGill University
Source SetsMcGill University
Languagehttp://id.loc.gov/vocabulary/iso639-2/eng
Detected LanguageEnglish
TypeThesis
RightsAll items in eScholarship@McGill are protected by copyright with all rights reserved unless otherwise indicated.
RelationProquest: AAINQ98266, Pid: 84512

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