In this study, we research the relationships between knowledge management and service qualities. We try to found the concept and processes of applying knowledge management strategies to advance service qualities. The research is case study. The case company belongs to the service industry and is a local security company. The result of research shows that companies can apply knowledge management strategies to advance service qualities. Especially, the security or service industry offer product and service by ¡§people¡¨. They should apply knowledge management strategies more effectually. The companies can execute knowledge management eight-step of feedback system. They will create competitive advantage by advancing service qualities continually. Finally, we give case company and the security or service industry advice about advancing service qualities.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0826105-155640 |
| Date | 26 August 2005 |
| Creators | Wu, Chih-ching |
| Contributors | Chang-yung, Liu, none, none |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0826105-155640 |
| Rights | restricted, Copyright information available at source archive |
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