The aim of this dissertation is to find out clients' requirements for the quality of spa services and not only evaluate them but also find solutions to possible problems. Using personal interviews the detailed research was carried out in the spa Berta and Aurora in Třeboň. The first half of this dissertation is concentrated on theoretical solutions regarding the quality of services and spa resorts. Furthermore methods and quality control tools were applied in these resorts and the analysis studying the advantages and disadvantages of provided services was carried out of all the data collected.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:16313 |
| Date | January 2009 |
| Creators | Wernerová, Magdalena |
| Contributors | Kořánová, Helena, Bican, Jaroslav |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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