Antecedents influence the different gaps in the service quality model within a financial services institution

Description

M.Com. (Business Management) / Please refer to full text to view abstract

Links & Downloads

1. uj:3789
2. http://hdl.handle.net/10210/9163

Tags

Customer services - Management

Additional Fields

Identifer	oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uj/uj:3789
Date	11 February 2014
Creators	Pieterse, Joseph Erasmus
Source Sets	South African National ETD Portal
Detected Language	English
Type	Thesis
Rights	University of Johannesburg