The thesis is focused on the analysis of transport services within the railway passenger transport in the Czech Republic. Based on the analytical methods of questionnaire survey, SERVQUAL method and each of the resulting strategies SWOT analysis, the following conclusions: Price is the most important factor in the choice of railway transport; 58 % of respondents are dissatisfied with the situation in the railway sector;RegioJet provides the highest quality services on the market.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:173926 |
| Date | January 2014 |
| Creators | BERAN, Ladislav |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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