This study aims at exploring the applicability of ¡¥Situational Leadership Theory¡¦ Hersey & Blanchard, 1993) for leadership of task force between chief purser leadership style and readiness of cabin crew. The survey method was used in the present study. Three questionnaires were used: ¡¥Leader Effectiveness and Adaptability Description¡¦ (LEAD), ¡¥Readiness Scale¡¦, and ¡¥Performance Effectiveness Scale¡¦. Subjects were from public Eva and Uni airline. Valid sample included 40 chief purser and 123 cabin crew. The conclusions are as the following:
1. The readiness of cabin crew was affected by their work experience and job level; work experience, and school region; it was not correlated with age, gender and educational background.
2. Leadership effectiveness of cabin crew was significantly correlated with work experience¡Beducational background and job level ; It was not correlated with age, and gender.
3. Leader¡¦s leadership style there was significantly correlated with age¡Bgender and educational background; It was not correlated with work experience.
4. It was no significant difference found between leadership styles and leadership effectiveness of chief purser.
5. There was significantly correlation between cabin crew¡¦s job performance and readiness.
6. The relationship between chief purser leadership style and readiness of cabin crew had no significant impact on leadership style effectiveness beside notification style. So the findings did partly support ¡¥Situational Leadership Theory¡¦.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0820109-115912 |
| Date | 20 August 2009 |
| Creators | Chang, Yi-chen |
| Contributors | Liang-Chih Huang, Jin-Feng Uen, Shyh-jer Chen |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0820109-115912 |
| Rights | restricted, Copyright information available at source archive |
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