In a study of total 190 nos. of users of the Vertical Transportation System towards the Management Measures, Perceived Waiting Time and Customer Satisfaction. The users have positive respond towards the management measures, and further to the Perceived Waiting Time. But unlike previous study “waiting time” the result shows the negative relation between the Perceived Waiting Time and Customer Satisfaction in the case of ICC is limited. Instead, it is the Management Measures itself generated a significant result towards the Customer Satisfaction. / published_or_final_version / Housing Management / Master / Master of Housing Management
| Identifer | oai:union.ndltd.org:HKU/oai:hub.hku.hk:10722/174564 |
| Date | January 2012 |
| Creators | Cheung, Kar-wai, Joseph., 張家偉. |
| Publisher | The University of Hong Kong (Pokfulam, Hong Kong) |
| Source Sets | Hong Kong University Theses |
| Language | English |
| Detected Language | English |
| Type | PG_Thesis |
| Source | http://hub.hku.hk/bib/B48341289 |
| Rights | The author retains all proprietary rights, (such as patent rights) and the right to use in future works., Creative Commons: Attribution 3.0 Hong Kong License |
| Relation | HKU Theses Online (HKUTO) |
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