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Previous issue date: 2007-11-14 / The objective of this work consists of considering a script so that operating companies in the telecommunications sector, mainly small and medium-sized enterprises, can reach excellency in its operations and get, thus, conditions to compete with companies consolidated in its niche of market.
The proposal intends to lead the enterprises to a level of qualification of processes that to become them apt to adopt the Six Sigma method as part of its culture. From the analysis of the essential processes of the sector, methods and tools will be suggested for guarantee the continuous improvement of these processes, without forgetting the internal peculiarities of each company / O objetivo deste trabalho consiste em propor um roteiro para que empresas atuantes no setor de telecomunica??es, principalmente prestadoras de servi?o de pequeno e m?dio porte, possam alcan?ar excel?ncia em suas opera??es e obtenham, assim, condi??es de competir com empresas consolidadas em seu nicho de atua??o.
A proposta pretende conduzir as empresas a um n?vel de qualifica??o de processos que ?s tornem aptas a adotarem a metodologia Seis Sigma como parte integrante de sua cultura. A partir da an?lise dos processos essenciais do setor, ser?o sugeridos m?todos e ferramentas que garantam o aprimoramento cont?nuo destes processos, sem esquecer, contudo, das peculiaridades internas de cada empresa
| Identifer | oai:union.ndltd.org:IBICT/oai:repositorio.ufrn.br:123456789/14869 |
| Date | 14 November 2007 |
| Creators | Souza, Marco Antonio Dantas de |
| Contributors | CPF:01817820737, http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4763099J8, Lima, Gilson Brito Alves, CPF:67841805772, http://lattes.cnpq.br/2248567464602970, Pinho, Andr? Lu?s Santos de, Vivacqua, Carla Almeida |
| Publisher | Universidade Federal do Rio Grande do Norte, Programa de P?s-Gradua??o em Engenharia de Produ??o, UFRN, BR, Estrat?gia; Qualidade; Gest?o Ambiental; Gest?o da Produ??o e Opera??es |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | Portuguese |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Repositório Institucional da UFRN, instname:Universidade Federal do Rio Grande do Norte, instacron:UFRN |
| Rights | info:eu-repo/semantics/openAccess |
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