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A comparative analysis of the customer measures used by organizations within the context of the business excellence model

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1. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.246330

Identifer	oai:union.ndltd.org:bl.uk/oai:ethos.bl.uk:246330
Date	January 2001
Creators	Veitch, Kathryn
Publisher	Coventry University
Source Sets	Ethos UK
Detected Language	English
Type	Electronic Thesis or Dissertation