Thesis (MSocialWork)--Stellenbosch University, 2004. / ENGLISH ABSTRACT: The aim of this study is to develop a theoretical and practical framework which can be
utilised as a guideline for performance appraisal of occupational social workers
employed by local authorities within the Cape Metropole. The study was preceded by a
comprehensive literature study whereby the term performance appraisal was explained,
the necessity and purpose of performance evaluation, were identified. Furthermore, the
characteristics of performance appraisal in social work have been described. These
characteristics serve as a basis for this study. An empirical study was then undertaken,
which entailed an exploratory study to achieve the aim of this study. The social workers,
who are employed by the local authorities within the Cape Metropole, were included in
the study. The study was conducted by means of a group administrative questionnaire.
Occupational social work is regarded as a relatively new area of specialisation in social
work and very little has been written about it. Therefore a brief overview of occupational
social work is provided, with specific reference to the U.S.A., Europe and South Africa.
Furthermore emphasis is placed on the structural and functional characteristics of an
organisation that influences occupational social work. The nature and scope of the
social worker's service rendering, as well as the knowledge and skills that is required to
render effective services, is discussed.
The evaluation of work performance of social workers, the frequency thereof and the
persons involved therein, were investigated to determine the nature and scope of the
performance appraisal systems that are implemented. Performance appraisal requires
the participation of both the supervisor and the social worker. The nature of
communication during performance evaluation was identified and the manner in which
communication should take place were also obtained. Social workers' opinions in terms
of the manner in which they should be allowed to participate during supervision and
performance appraisal were also obtained.
Social workers' opinions of the valuable aspects of performance appraisal were explored
to determine the value of performance evaluation for them. Hence it could be deduced
that they experience performance appraisal as valuable and that they have insight into
the fact that performance appraisal could contribute to their professional development.
The social workers' opinions in terms of the type of principles that should be implemented during performance appraisal were also explored and the outcome of the
study showed that the same principles as identified in the literature, are also viewed as
important to them. The respondents' opinions in terms of the importance of guidelines
for performance evaluation and that it should be conducted in terms of a specific
process has been explored, and the results of the study showed that the respondents
were positive about the use of guidelines for performance appraisal, which should
amongst others include the utilisation of an educational model, evaluation and program.
In conclusion, the responses from the occupational social workers of local authorities in
the Cape Metropole are discussed and compared with relevant literature. This serves as
basis for the recommendations that are made and can be utilised to establish guidelines
for performance appraisal for social workers at local authorities within the Cape
Metropole. The most important recommendation is that management of local
government should utilise the results of this study to establish guidelines for
performance appraisal for their occupational social workers. / AFRIKAANSE OPSOMMING: Die doel van hierdie studie is om 'n teoretiese en praktiese raamwerk daar te stel wat as
riglyn benut kan word vir prestasiebeoordeling van bedryfs-maatskaplike werkers by
plaaslike owerhede binne die Kaapse Metropool. 'n Omvattende literatuurstudie is ten
aanvang van die studie gedoen en hiertydens is die noodsaaklikheid en doel van
prestasiebeoordeling in maatskaplike werk geïdentifiseer. Verder is die eienskappe wat
prestasiebeoordeling in maatskaplike werk kenmerk, beskryf. Hierdie kenmerke dien as
onderbou vir die studie. Na die literatuurstudie is 'n empiriese studie onderneem wat
behels het dat 'n verkennende studie gedoen is. Die bedryfs-maatskaplike werkers in
diens van die plaaslike owerhede binne die Kaapse Metropool is by die ondersoek
betrek. Groepgeadministreerde vraelyste is as ondersoekmetode gebruik.
Bedryfs-maatskaplike werk word beskou as 'n relatief jong spesialiteitsveld van
maatskaplike werk en daar is nog min daaroor geskryf. Daarom word 'n beknopte
historiese oorsig van bedryfs-maatskaplike werk gegee met spesifieke verwysing na die
VSA, Europa en Suid-Afrika. Verder is daar klem gelê op die strukturele en funksionele
eienskappe van organisasies wat bedryfs-maatskaplike werk beïnvloed. Die aard van
die dienslewering van die bedryfs-maatskaplike werkers, sowel as die kennis en
vaardighede waaroor hulle behoort te beskik, word ook bespreek.
Die evaluering van die maatskaplike werkers se werkverrigting, die frekwensie daarvan
en die persone daarby betrokke is ondersoek om die aard en omvang van die
implementering van 'n stelsel van prestasiebeoordeling te bepaal. Prestasiebeoordeling
vereis dat die supervisor en die maatskaplike werker aan prestasiebeoordeling moet
deelneem. Die bedryfs-maatskaplike werkers se menings ten opsigte van die redes
waarom werkverrigting nie geëvalueer word nie, is ook vasgestel. Die aard van
kommunikasie wat tydens die implementering van prestasiebeoordeling gebruik word, is
derhalwe geïdentifiseer, en die wyse waarop kommunikasie behoort uitgevoer te word is
ondersoek. Die wyse waarop die maatskaplike werkers geleentheid tot deelname aan
supervisie en prestasiebeoordeling behoort te verkry, is ook bepaal.
Die waarde wat prestasiebeoordeling vir die maatskaplike werker inhou, is ondersoek
deur die bedryfs-maatskaplike werkers se menings oor die aspekte wat tydens
prestasiebeoordeling vir hulle waarde inhou, vas te stel. Hieruit kan afgelei word dat die bedryfs-maatskaplike werkers prestasiebeoordeling as waardevol beskou en insig
openbaar in die feit dat prestasiebeoordeling tot verbeterde werkverrigting en tot hulle
professionele ontwikkeling kan bydra. Die respondente se opinie oor die soort beginsels
in prestasiebeoordeling is ondersoek en die resultate van die studie was dat dieselfde
beginsels as wat in die literatuur geïdentifiseer word, ook deur hulle as belangrik beskou
is.
Die bedryfs-maatskaplike werkers se menings ten opsigte van die noodsaaklikheid van
riglyne vir prestasiebeoordeling en dat dit volgens 'n proses behoort te geskied, is ook
vasgestel. Daar is bevind dat die maatskaplike werkers positief ingestel is ten opsigte
van die gebruik van 'n stelsel wat die benutting van 'n onderrigmodel, -evaluering en
-program insluit en wat sal geskied volgens bepaalde riglyne vir prestasiebeoordeling.
Ten slotte word die response van die bedryfs-maatskaplike werkers van die plaaslike
owerhede binne die Kaapse Metropool bespreek en vergelyk met relevante literatuur.
Dit dien as basis vir die aanbevelings wat gemaak word. Hierdie aanbevelings kan benut
word om riglyne daar te stel vir prestasiebeoordeling van bedryfs-maatskaplike werkers
by plaaslike owerhede binne die Kaapse Metropool. Die vernaamste aanbeveling is dat
die Plaaslike Owerheid die resultate van die studie moet benut om riglyne vir
prestasiebeoordeling van bedryfs-maatskaplike werkers saam te stel.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:sun/oai:scholar.sun.ac.za:10019.1/50085 |
| Date | 03 1900 |
| Creators | Polman, Montgomery |
| Contributors | Green, S., Stellenbosch University. Faculty of Arts & Social Sciences. Dept. of Social Work. |
| Publisher | Stellenbosch : Stellenbosch University |
| Source Sets | South African National ETD Portal |
| Language | af_ZA |
| Detected Language | Unknown |
| Type | Thesis |
| Format | vi, 103 p. |
| Rights | Stellenbosch University |
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