ABSTRACT
¡@¡@With the global economic change and rising pressure of market competition, product-oriented business trend changed into customer-oriented gradually. It becomes an important task about how to enhance the competitiveness of enterprises, response the requirement from customer, and making better interaction with customer. Therefore, the role of boundary spanner has become more and more important for organization.
The past research of boundary spanner almost focus on the quantitative research method of personal managerial skills of boundary spanner, validity and verification for boundary spanner personal scale and the performance between boundary spanner and organization. This research adopts the narrative method, taking customer service engineer as example, Start from the borders of boundary spanner, hoping to provide another observation of boundary spanner.
The result of research indicates that there are four features of the work of boundary spanner : Practice bring efficient learning, Situated learning lead adaptive behavior, Low profile adapt role conflict and adaptive behavior is negative to continued learning and challenge the management of company. Hope these results could be the reference of academic continued research and company training. Also hope these result could be the inspiration of other customer service engineer and encourage them to make more contributation on their job.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-1225109-115914 |
| Date | 25 December 2009 |
| Creators | Cheng, Yun-Cheng |
| Contributors | Yen-Chun Wu, Stephen D. H.Tsai, Ching-Fang Lee |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1225109-115914 |
| Rights | not_available, Copyright information available at source archive |
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