The purpose of the research was to recommend a model for strategic human resource
management through an effective staff performance appraisal system in Botswana public
libraries.
Performance appraisal is not a new concept; however the evolution of performance
appraisal tools and techniques has been slow compared to that of other management
fields. This discrepancy is now being realised; organisations are starting to acknowledge
the importance of comprehensive, regular appraisal of staff as part of an effective human
resource management policy. Human resources are a scarce and valuable tool in any
organisation and it is mainly through performance appraisal that they can be developed
and maintained, to ensure organisational success.
The theory underlying strategic human resource management and performance
management has been studied. Empirical research through a questionnaire was carried
out in 23 public libraries. From these it was possible to develop a model entitled "A
recommended strategic human resource management model".
From empirical investigation the main critical qualities for efficient public library
services were revealed as enthusiasm; positive attitude; innovative thinking; capability
and commitment; critical competencies as expertise; team-building; and leadership;
critical external factors as external environment; global competition; shrinking budget;
changing library customers and employees' needs and information technology; strategic
management issues organisational culture; transformational leadership; employee
recognition and reward systems; performance measurement system; productivity
improvement; and customer orientation; critical staff issues as sense of purpose and
achievement; feeling of self-worth; job-security; recognition; status; career development;
and salary; motivational factors as effective communication; job satisfaction; delegation
of authority; clear job description; performance feedback; conducive working
environment; human resource strategy issues as motivation building among staff;continuous education and development; generating competitive advantage through human
resources; and alignment of human resource strategy with strategic management plan.
The study recommends a strategic human resource management model for libraries along
with: conducive working environment; adequate IT infrastructure to store, organise and
retrieve information; staff training for excellent customer service; objective, reward based
staff appraisal; performance feedback; performance appraisal should be aligned with staff
selection, library mission, staff motivation and promotion in order to use it strategically;
and human resource strategy should be developed immediately. / Information Science / D. Litt. et Phil. (Information Science)
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:unisa/oai:umkn-dsp01.int.unisa.ac.za:10500/2516 |
| Date | 30 March 2004 |
| Creators | Jain, Priti |
| Contributors | Terblanche, Fransie |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
| Format | 1 online resource (xxi, 314 leaves : ill.) |
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