The aim of this research project was to investigate the impact of funding on the service
delivery of the Information Technology Division in the Department of Finance, North
West Province. A secondary related purpose of the study was to determine the existence
and utilisation of a proper strategic plan in the Division of Information Technology. A
Division or Programme without a proper strategy would not be in a position to compile a
credible budget.
Two different self-administered questionnaires were developed. The first questionnaire
was a survey of all Information Technology staff members including high-ranking
officials such as assistant directors, deputy directors and managers. The second
questionnaire was directed to provincial departmental officials across various
departments who were willing to take part in the study. Eight provincial departments
were chosen and the sample represented a total population of twelve provincial
departments in the North West Provincial government. In addition to the surveys, direct
interviews were conducted in cases where the respondents were not able to complete
questionnaires without assistance.
Although the intention of the study was to determine the impact of funding on the service
delivery of information technology Division in the Department of Finance, the overall
findings revealed that the strategic plan, which was not well defined, was found as the
major problem that impacted on the process of compiling a reasonable budget. This, in
effect, had a greater impact on service delivery than the actual funding of the Division. / (MBA) North-West University, Mafikeng Campus, 2004
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nwu/oai:dspace.nwu.ac.za:10394/11301 |
| Date | January 2004 |
| Creators | Tsobane, Kelebogile Mabel |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
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