M.Comm. / The study focused on Telkom, a telecommunications utility, and the major strategic change that it’s currently undergoing to prepare for privatisation. Telkom displayed the typical characteristics of a bureaucracy with a strong hierarchical top-down structure, management that was not in touch with its customers and centralised control and decision making.
Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uj/uj:9691 |
Date | 06 September 2012 |
Creators | Rheeder, Ezra |
Source Sets | South African National ETD Portal |
Detected Language | English |
Type | Thesis |
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