In 2010, HKT applied for the increase in tram fare which is the first time of
application in the last 13 years. The main supporting for their application is the
urgent need to improve the efficiency, safety and quality of services in order to
provide the sustainable tram operations and ensure there is sufficient capital
support for the over $200 million improvement projects while the foreseeable
business deficits in 2011
In view of the reason for applying the increase in fare, the tram service quality
will be measured according to the fixed route transit service measures from the
Transit Capacity and Quality of Service Manual. Both of the availability and
quality factors will be measured by the observation and passengers’ survey
respectively. Furthermore, the 2009 survey result will also be used under the
comparative approach to find out the changes in passengers’ perception and
expectation to the tram service and their response to the increase in tram fare.
By figuring out the actual quality of tram service, the necessity and the
effectiveness of the tram service improvement programmes would be identified.
Moreover, in order to access and monitor the tram service quality, it is used to
analyze the applicability of the QoS measurement in Hong Kong tram service
and important to develop the new quality of service measure for the Hong Kong
tram according to the specialized factors for tram service that is important for the
government, HKT and the tram passengers in order to access and monitoring the
quality of tram service provided. / published_or_final_version / Transport Policy and Planning / Master / Master of Arts in Transport Policy and Planning
| Identifer | oai:union.ndltd.org:HKU/oai:hub.hku.hk:10722/167197 |
| Date | January 2011 |
| Creators | Kwok, Ka-yan., 郭嘉欣. |
| Publisher | The University of Hong Kong (Pokfulam, Hong Kong) |
| Source Sets | Hong Kong University Theses |
| Language | English |
| Detected Language | English |
| Type | PG_Thesis |
| Source | http://hub.hku.hk/bib/B48187744 |
| Rights | The author retains all proprietary rights, (such as patent rights) and the right to use in future works., Creative Commons: Attribution 3.0 Hong Kong License |
| Relation | HKU Theses Online (HKUTO) |
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