Service without a smile?! exploring the roles of customer injustice, anger, and individual differences in emotional deviance /

Description

Thesis (Ph.D.)--Bowling Green State University, 2009. / Document formatted into pages; contains xiii, 119 p. Includes bibliographical references.

Links & Downloads

1. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=bgsu1242687801

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Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/422928360
Date	January 2009
Creators	Barger, Patricia B.
Publisher	Bowling Green, Ohio : Bowling Green State University,
Source Sets	OCLC
Language	English
Detected Language	English
Source	Connect to this title online