Abstract
Thesis of the first semester 2008 academic year:
Study on the Influence of Team Conflict of an Organization on Team Performance
Total pages: 88
University: Institute of Human Resource Management, NSYSU
Graduate student: Jen-Tsuo Yuan
Advisor: Professor Bih-Shiaw Jaw
Under the progressive development of technology and the main trend of globalization in the 21st century, teamwork cooperation has been the key for achieving successful enterprise organization. How a team can be flexible and efficient at low cost, is the critical focus of its existence. Therefore, it would be a significant issue for enterprise to use and manage the teamwork process.
Empiricism is employed to analyze the correlation between team performance and the team¡¦s conflict, EI, as well as social capital expenditure on the part of the organization. The results of questionnaires revealed the following:
I. The influence of team conflict on team performance when the social capital of an organization is involved.
(a) When the social capital of an organization is involved, the team conflict has negative influence on its team performance. The higher the team conflict is, the social capital of an organization involved, the lower the team performance is.
(b)When the social capital of an organization is involved, the task conflict has no related influence on its team performance. The higher the task conflict is, the social capital of an organization involved, the influence of task conflict on team performance will vanish.
When the social capital of an organization is involved, task conflict has influence on team performance, but team conflict does not.
II. The influence of team conflict on team performance when the team¡¦s EQ is involved.
When the team¡¦s EQ is involved, the team conflict has no related influence on its team performance. The higher the team conflict or the task conflict, establishing a positive environment and team evaluation system will make the team conflict on team performance vanish.
When the team¡¦s EQ is involved, especially under the positive environment and team evaluation, the team conflict on team performance will be influenced.
Key words: team conflict, social capital, team¡¦s emotional intelligence and team performance
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-1117108-110135 |
| Date | 17 November 2008 |
| Creators | Yuan, Jen-Tsuo |
| Contributors | Ming-Chu Yu, Bih-Shiaw Jaw, Yu-Ping Wang |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-1117108-110135 |
| Rights | not_available, Copyright information available at source archive |
Page generated in 0.0023 seconds