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The Effects of a Performance Improvement Strategy in a Work Team Setting: a Case Study

A popular approach to operating organizations in the 1990s is the implementation of work teams. The current literature offers little information on the use of performance management techniques in work team settings. This case study examined the effects of employing a performance improvement strategy on employee performance in a work team environment comprised of part-time graduate students. The performance improvement strategy included composing job descriptions, job aids (e.g., work organization charts), task request logs and posting weekly and monthly performance feedback. Improvements were observed in some aspects of team performance. Some of the improvement was due to task clarification and improved scheduling produced by the antecedent interventions. Performance feedback had little effect on measured performance but seemed to facilitate discussion and problem-solving.

Identiferoai:union.ndltd.org:unt.edu/info:ark/67531/metadc501257
Date05 1900
CreatorsMcHale, Carrie L. (Carrie Lynn)
ContributorsHyten, Cloyd, Glenn, Sigrid S., 1939-, Ellis, Janet K.
PublisherUniversity of North Texas
Source SetsUniversity of North Texas
LanguageEnglish
Detected LanguageEnglish
TypeThesis or Dissertation
Formatv, 52 leaves: ill., Text
CoverageUnited States - Texas - Denton County - Denton
RightsPublic, McHale, Carrie L. (Carrie Lynn), Copyright, Copyright is held by the author, unless otherwise noted. All rights reserved.

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