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Extraction of a set of roles, activities and tools used in a process from a case study to support change : a jigsaw puzzle piece in the framework of ITIL /

Univ., Dipl.-Arb.--Fibourg, 2001.

Identiferoai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/249938109
Date January 2004
CreatorsZürcher, Marcel.
PublisherFribourg/Suisse : iimt-Univ.-Press,
Source SetsOCLC
LanguageEnglish
Detected LanguageEnglish

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