This diploma thesis is an empirical study outlying how telephone interpretation is used in a large global company. The theoretical section provides a comprehensive insight into telephone interpretation, covering its history and presence, describing various settings in which it is used and pointing out its specifics. It tackles issues of quality and reports on contentious approaches of various scholars and professionals. The practical section describes how the company Ariba uses telephone interpretation in order to facilitate communication with its customers. Analyzing 73 authentic telephone calls from this company, the author investigates English-French, English-German and English-Spanish telephone interpretation and verifies five hypotheses pertaining to it, namely the use of the 3rd person singular, audio quality, stability of connection, situational context and customer satisfaction.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:340407 |
| Date | January 2014 |
| Creators | Matějka, Václav |
| Contributors | Čeňková, Ivana, Rejšková, Jana |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
Page generated in 0.0018 seconds