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Quality management in Hong Kong's clothing industry.

by Ho Shui Leung, Paul, Lau Kun Che, Choi Yin Chau. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1995. / Includes bibliographical references (leaves 127-128). / ABSTRACT --- p.iii / TABLE OF CONTENTS --- p.iv / LIST OF FIGURES --- p.vii / PREFACE --- p.xii / ACKNOWLEDGMENTS --- p.xiv / CHAPTER / Chapter I. --- HONG KONG'S CLOTHING INDUSTRY --- p.1 / Historical development --- p.1 / Global Position --- p.2 / Domestic Position --- p.3 / Structure --- p.7 / Factory Classification --- p.10 / Number and Size of Establishment . --- p.10 / Labour --- p.12 / Market --- p.14 / Current Constraints --- p.16 / Increasing Costs --- p.16 / Labour Shortage --- p.16 / Increase Competition From Other Low-cost Countries --- p.17 / Pressure From Buyers --- p.18 / Chapter II. --- QUALITY IMPROVEMENT AS A STRATEGY TO KEEP COMPETITIVENESS --- p.20 / Total. Quality Management --- p.20 / Customer Focus --- p.21 / Identifying Your External Customer --- p.21 / Identifying Your Internal Customer --- p.23 / Listening To The Voice Of Customers --- p.24 / Achieve Zero Customer Defections . --- p.25 / Continuous Process Improvement --- p.25 / Improving Existing Production Process --- p.25 / Performance Measurement --- p.27 / Total Commitment --- p.27 / Leadership And Empowerment --- p.28 / Training And Education --- p.29 / Chapter III . --- PERFORMANCE & QUALITY ACHIEVEMENT --- p.30 / Postal Survey --- p.30 / Objective --- p.30 / Methodology --- p.31 / Company Demographics --- p.33 / Company Size --- p.34 / Turnover Rate --- p.34 / Company Sales --- p.34 / Year in Business --- p.34 / Employee Involved in Quality Improvement Activities --- p.35 / Overseas Establishmen --- p.35 / Company Information --- p.37 / Company Performance --- p.40 / Quality Performance --- p.44 / Financial Performance --- p.47 / Quality Improvement Techniques --- p.50 / Productivity Improvement Techniques --- p.73 / Further Analysis and Discussion --- p.85 / Factor Analysis --- p.85 / Kaiser-Meyer- Olkin Measure --- p.89 / Results of Factor Analysis --- p.94 / Chapter IV. --- COMPARISON WITH HONG KONG'S MANUFACTURING INDUSTRY --- p.96 / Quality Performance --- p.97 / Financial Performance --- p.99 / Other Quality And Financial Achievement . --- p.101 / Factor 1 --- p.102 / Factor 2 --- p.102 / Factor 3 --- p.103 / Factor 4 --- p.103 / Factor 5 --- p.104 / Factor 6 --- p.104 / Chapter V. --- FINDINGS IN FACTORY INTERVIEWS --- p.106 / Background of the Factory --- p.107 / Glorious Sun Group --- p.107 / Hinbase Limited --- p.108 / Quality Achievement --- p.108 / Informal Approach --- p.109 / Formal Approach --- p.111 / Quality Certification --- p.112 / Productivity Improvement --- p.114 / Traditional Cost Reduction --- p.114 / Industrial Engineering and Process Analysis --- p.116 / Market Pressure --- p.117 / Management Commitment --- p.118 / Chapter VI. --- CONCLUSION --- p.119 / APPENDIX --- p.120 / BIBLIOGRAPHY --- p.127

Identiferoai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_320722
Date January 1995
ContributorsHo, Shui Leung Paul., Lau, Kun Che., Choi, Yin Chau., Chinese University of Hong Kong Graduate School. Division of Business Administration.
PublisherChinese University of Hong Kong
Source SetsThe Chinese University of Hong Kong
LanguageEnglish
Detected LanguageEnglish
TypeText, bibliography
Formatprint, xiv, 128 leaves : ill. ; 30 cm.
CoverageChina, Hong Kong
RightsUse of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/)

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