The aim of this diploma thesis is look at ways of optimising business processes in a specific company acting as an insurance intermediary. The thesis consists of a theoretical part which defines the basic concepts of the issue. The analytical part maps the current state of the business processes in the company, which serves as the foundation of a proposal for their optimization with the use of a CRM system.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:399551 |
| Date | January 2019 |
| Creators | Lauková, Dominika |
| Contributors | Cserhelyiová, Jarmila, Kříž, Jiří |
| Publisher | Vysoké učení technické v Brně. Fakulta podnikatelská |
| Source Sets | Czech ETDs |
| Language | Slovak |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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