The distribution industry has created high GDP and employment in this country and has become one of the key elements of Taiwan¡¦s economy. In the labor-intensive distribution industry, human resource plays an important role. Fully utilized human resource can create powerful competitive force for an organization. Therefore, from the aspect of human resource management, this paper is intended to explore the relationship among psychological contract, trust, and organizational citizenship behavior of the employees of Taiwan distribution industry.
The subject of this study is the employees in the distribution industry. Questionnaire survey was used in this study. Seven hundred (700) questionnaires were sent out , in which 491 were effective. The findings are as follows¡G
Psychological contract has significant negative influence on trust.
1.Trust has significant positive influence on
organizational citizenship behavior.
2.Some of the psychological contracts have significant negative influence on organizational citizenship behavior.
3.Trust has significant intervening effect between psychological contract and organizational citizenship behavior.
Moreover, Some of the personal attributes or organizational characteristics have significant deviation on the psychological contract, trust, and organizational citizenship behavior. Based on the findings, intervening models can be formed among psychological contract, trust, and organizational citizenship behavior. This study will assist the further development of the theories about psychological contract, trust, and organizational citizenship. This paper is also to provide practical suggestions on the human resource management in the distribution industry.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0902105-152007 |
| Date | 02 September 2005 |
| Creators | Lin, Chou-An |
| Contributors | Te-Cheng Yu, none, Shyh-Jer Chen |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0902105-152007 |
| Rights | off_campus_withheld, Copyright information available at source archive |
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