Thesis (MBA)--Stellenbosch University, 2001. / ENGLISH ABSTRACT: The objective of this study project is to investigate the scope management
process within Nedbank's retail division.
The scope definition provides a starting point for all future planning and tasks in a
project. It defines all the work required, and only the work required, to
successfully complete the set objectives of the project. Although this aspect of
project management is crucial, many organisations fail to complete projects on
time and within budget, due to bad management of the project's scope.
A literature study was undertaken to determine a scope process, reasons why
scope management fails, and those aspects that are of importance when defining
the scope. These aspects were identified as follows:
• Scope definition.
• Setting of objectives.
• Client relationship.
• Stakeholder relationship.
• Scope change management.
• Risk.
• Norms and standards.
• Project requirements.
Information from the literature study was used to develop a questionnaire to
analyse the opinions of project members. These results were used to identify the
gap between the perceptions of the project members and the ideal situation. The
quantitative analysis identified the following as areas of concern:
• Not all tasks needed to complete the project are identified.
• Changes in the objective of the project, after the project scope was defined.
• There is no process to deal with scope change.
• There is a lack of using norms and standards when managing and planning
the scope of the project.
The study is concluded with recommendations to ensure that all future project
plans comply with the identified process. / AFRIKAANSE OPSOMMING: Die doelwit van hierdie studie is om die projek omvangs proses binne Nedbank
se kleinhandels divisie te ondersoek.
Die definisie van die projek omvang is die begin punt van alle toekomstige
beplanning en take van 'n projek. Projek omvang word gedefinieer as al die werk
benodig, en slegs die werk benodig, om 'n projek suksesvol te voltooi. Alhoewel
hierdie aspek van projekbestuur as van kardinale belang beskou word, is daar
vele organisasies wat steeds projekte laat voltooi en begrotings oorskry, weens
die swak bestuur van projek omvang.
'n Omvattende literatuurstudie is voltooi om 'n omvang formulerings proses te
identifiseer, redes hoekom organisasies faal met die proses, en aspekte te
bepaal wat van belang is om te verseker dat organisasies suksesvol is met die
definiëring van die projek omvang. Hierdie aspekte is soos volg:
• Projekdefinisie.
• Projekdoelwit.
• Kliëntverhoudings.
• Verhoudings met belangegroepe.
• Die bestuur van veranderings in die projek omvang en definisie.
• Projekrisiko.
• Norme en standaarde.
• Projekvereistes.
'n Vraelys, gegrond op die literatuurstudie, is opgestel om die persepsies van
projeklede te meet teenoor die ideale situasie. Die kwantitatiewe analise het die
volgende aspekte geidentifiseer as areas waaraan aandag gegee moet word:
• 'n Volledige lys van take om die projek te voltooi word nie geidentifiseer nie.
• Te veel verandering in die doelwit van die projek nadat die omvang reeds
bepaal is.
• Geen proses om enige verandering in die projek se omvang te bestuur nie.
• Norme en standaarde word nie gebruik met die beplanning en bestuur van
die projek omvang nie.
Die studie word afgesluit met aanbevelings om te verseker dat toekomstige
projekte aan die geidentifiseerde proses voldoen.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:sun/oai:scholar.sun.ac.za:10019.1/52145 |
| Date | 12 1900 |
| Creators | Goosen, D. G. |
| Contributors | Brown, C., Stellenbosch University. Faculty of Economic & Management Sciences. Graduate School of Business. |
| Publisher | Stellenbosch : Stellenbosch University |
| Source Sets | South African National ETD Portal |
| Language | en_ZA |
| Detected Language | Unknown |
| Type | Thesis |
| Format | 51 p. : ill. |
| Rights | Stellenbosch University |
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