The rapid changes in the global economy have imposed high pressure on small and medium-sized enterprises (SMEs) and their operations. Many SMEs have realized how important it is to integrate all units in the business by introducing Enterprise Resource Planning systems (ERP systems). The adoption decision phase in ERP systems is an early phase and is often confused with implementation, which is a major cause of failure. This confusion can especially hit hard on small and medium-sized companies that may lack sufficient resources. The adoption decision phase can be particularly crucial in such case. The purpose of this study is to investigate which driving forces that influence the adoption decision phase of ERP systems within SMEs. The Technology-Organization-Environment (TOE) theoretical framework was used to create a theoretical foundation for finding drivers from previous research. Semi-structured interviews were then conducted with six ERP consultants. Respondents' responses were analyzed thematically, and 12 themes were identified as driving forces. These could then be compared with previous research. The driving forces identified were management and decision makers, benefits and efficiency, functionality, regulations and security, competition and the future, industry type and complexity, education and competence, finance and resources, supplier and solutions, integration with existing systems, maintenance and support, and challenges and uncertainty. The driving forces that were identified but could not be linked to previous research were functionality, and challenges and uncertainty. Keywords: Adoption decision, driving forces, Enterprise Resource Planning systems (ERP system), small and medium-sized enterprises (SME), Technology-Organization-Environment (TOE).
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:miun-50233 |
| Date | January 2023 |
| Creators | Vähäkuopus, Joel, Tekleab, Simon |
| Publisher | Mittuniversitetet, Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-) |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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