The general aim of the study was to determine the effect of employee engagement on performance in a form of quality in the petrochemical industry. This type of study has never been conducted within this particular environment and as such a valuable contribution could be made to more effective performance management within this context.
Two questionnaires were administered, namely the Utrecht Work Engagement Scale (UWES) and Total Quality Management. A response rate of 83% was obtained from a sample of 200 employees.
The data showed a statistically significant positive relationship between employee engagement and TQM dimensions. The data also showed that there were some significant differences for various demographic groups and their level of engagement. Managers need to enable an organisation to attract, develop and retain highly engaged employees to ensure a sustainable competitive advantage.
Limitations within the study were identified and recommendations for future research were made. / Thesis (MBA)--North-West University, Potchefstroom Campus, 2013.
| Identifer | oai:union.ndltd.org:NWUBOLOKA1/oai:dspace.nwu.ac.za:10394/8825 |
| Date | January 2012 |
| Creators | Boikanyo, Dinko Herman |
| Publisher | North-West University |
| Source Sets | North-West University |
| Language | English |
| Detected Language | English |
| Type | Thesis |
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