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A study on quality improvement practices in Hong Kong industry.

by Chan Chun Wai. / Thesis (M.Phil.)--Chinese University of Hong Kong, 1996. / Includes bibliographical references (leaves 128-137). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF TABLES --- p.vi / LIST OF FIGURES --- p.ix / PREFACE --- p.x / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- LITERATURE REVIEW --- p.6 / Definition of Terms --- p.6 / Definition of Quality --- p.6 / Definition of Total Quality Management --- p.7 / "Comparison of Quality Management Approaches of Deming, Juran and Crosby" --- p.9 / Deming's Approach to Quality Management --- p.9 / Juran's Approach to Quality Management --- p.10 / "Crosby,s Approach to Quality Management" --- p.11 / Evaluation of Quality Management Frameworks --- p.12 / International Quality Standards --- p.12 / The Deming Prize --- p.14 / The Malcolm Baldrige National Quality Award --- p.15 / Selection of Quality Management Framework --- p.17 / Past Research on the Malcolm Baldrige National Quality Award Criteria --- p.20 / Chapter III. --- THE CONCEPTUAL RESEARCH MODEL AND RESEARCH HYPOTHESIS --- p.23 / The Conceptual Research Model --- p.23 / Research Hypothesis --- p.25 / Chapter IV. --- RESEARCH METHODOLOGY --- p.34 / Research Design --- p.34 / Questionnaire Design --- p.34 / Identification and Selection of Measurement Items in the Questionnaire --- p.34 / Measurement Method --- p.37 / Pretest and Refinement of the Questionnaire --- p.38 / Data Collection --- p.39 / Respondent Characteristics --- p.41 / Adjustment of Industry Effect --- p.44 / Chapter V. --- STATISTICAL ANALYSIS --- p.48 / Analysis of Construct Reliability --- p.48 / Analysis of Validity --- p.49 / Content Validity --- p.50 / Construct Validity --- p.51 / Analysis of Structural Equation Model --- p.51 / Analysis of Overall Model Fitness --- p.53 / Analysis of Measurement Model --- p.54 / Analysis of Structural Model --- p.55 / Path Analysis --- p.56 / Hypothesis Testing --- p.58 / Chapter VI. --- REFORMULATION OF THE MODEL --- p.67 / Chapter VII. --- DISCUSSION --- p.72 / The Measurement Model --- p.72 / The Structural Model --- p.78 / Chapter VIII . --- CONCLUSION --- p.89 / TABLE 1-25 --- p.92 / FIGURE 1-6 --- p.122 / BIBLIOGRAPHY --- p.128 / APPENDIX --- p.138

Identiferoai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_321619
Date January 1996
ContributorsChan, Chun Wai (Dominic C. W.), Chinese University of Hong Kong Graduate School. Division of Business Administration.
PublisherChinese University of Hong Kong
Source SetsThe Chinese University of Hong Kong
LanguageEnglish
Detected LanguageEnglish
TypeText, bibliography
Formatprint, xii, 138 leaves, [12] p. of plates : ill. ; 30 cm.
CoverageChina, Hong Kong
RightsUse of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/)

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