by Tsoi To-wa. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1993. / Includes bibliographical references (leaves 68-70). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF FIGURES --- p.v / ACKNOWLEDGEMENT --- p.vi / Chapter / Chapter I. --- INTRODUCTION / General Organization of the MBA Project --- p.1 / Broad Problem Area --- p.2 / Preliminary Data Collection --- p.4 / Initial Literature Survey --- p.5 / Problem Definition --- p.6 / Project Process and Management --- p.6 / Chapter II. --- RESEARCH METHODOLOGY / Methodology --- p.9 / Case Study Approach --- p.9 / Purpose of the Study --- p.10 / The Settings --- p.10 / Breadth and Time-Frame of Study --- p.11 / Data Collection --- p.12 / Casual Discussions --- p.12 / Observational Surveys --- p.12 / Chapter III. --- LITERATURE SURVEY / Definition of Quality --- p.13 / TQM as a Concept --- p.14 / Customer Orientation --- p.15 / Empowering People to Achieve Quality --- p.16 / TQM as a Process --- p.17 / Deming's 14 Points --- p.19 / Chinese Business Culture and Style --- p.21 / Chinese Behavioural Culture and Style --- p.26 / Chapter IV. --- DATA COLLECTION / The Group's Business Activities --- p.27 / The Role of the Development Department --- p.29 / Difficulties with Building Process --- p.29 / The Internal Organization of Development Department --- p.30 / The Internal Working of Development Department --- p.33 / Lack of Longer Term Perspectives --- p.33 / Lack of Specified Working Procedures --- p.34 / Lack of Formal Co-ordination among Different Departments --- p.35 / Lack of Formal Communication --- p.36 / Centralized Decision Making Authority --- p.36 / The Group's Mentality over Property Development --- p.37 / Lack of Performing Contractors --- p.37 / The Call for Quality --- p.38 / Corporate Goals and Values --- p.39 / Corporate Goals --- p.39 / Corporate Values --- p.40 / The Quality Improvement Process --- p.40 / Across the Company --- p.40 / Within the Development Department --- p.41 / Response on the TQM Efforts --- p.44 / Individual Response --- p.45 / Organizational Response --- p.49 / Chapter V. --- ANALYSIS AND INTERPRETATION / TQM as a Concept --- p.51 / Customer Orientation --- p.53 / Empowering People to Achieve Quality --- p.54 / TQM as a Process --- p.55 / Personalism and Face Giving --- p.56 / The Lack of Training --- p.56 / Chapter VI. --- CONCLUSION / Experiences with S Group from the Corporate Culture Perspective --- p.58 / Conclusion --- p.60 / Long Term Perspectives --- p.60 / Top Management Support --- p.60 / Improving Personnel Policy --- p.60 / Process vs Result Orientation --- p.61 / Cultural Changes --- p.61 / Recommendations for Further Study --- p.62 / APPENDIX --- p.64 / BIBLIOGRAPHY --- p.68
| Identifer | oai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_319040 |
| Date | January 1993 |
| Contributors | Tsoi, To-wa., Chinese University of Hong Kong Graduate School. Division of Business Administration. |
| Publisher | Chinese University of Hong Kong |
| Source Sets | The Chinese University of Hong Kong |
| Language | English |
| Detected Language | English |
| Type | Text, bibliography |
| Format | print, vi, 70 leaves : ill. ; 30 cm. |
| Coverage | China, Hong Kong, China, Hong Kong |
| Rights | Use of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/) |
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