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Improvement of service delivery in the South African Police Service through electronic payments in the King William's town community service centre

The primacy objective of this study is to determine if the acceptance of electronic payments
will improve the service delivery at SAPS King William's Town? The secondary objectives
are:
* To determine if the SAPS are complying with sections 2 (d), (g) and (k) of the ECT Act
* To make recommendations that can be used by management of the SAPS with regards to
the acceptance of electronic payments as an e-government principle.
Will the acceptance of electronic payments improve the service delivery of the SAPS King
William's Town?
The research design for the purpose of this mini dissertation will be that on an exploratory
study. Data will be collected by means of questionnaires. The purpose of the mentioned
technique is firstly to collect information from the SAPS to determine if the electronic
payment of fines and bail would improve the efficiency and effectiveness of the SAPS at
King William's Town. The population sample for this research project will be the employees
of the South African Police Service in the Eastern Cape, members of the community and the
clerks of the court
Data was analyzed using qualitative methods. / Economics / M. Tech. (Business Administration)

Identiferoai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:unisa/oai:umkn-dsp01.int.unisa.ac.za:10500/2152
Date30 June 2007
CreatorsWolvaard, Irene Wilhelmina
ContributorsVan der Linde, T.N. (Dr.)
Source SetsSouth African National ETD Portal
LanguageEnglish
Detected LanguageEnglish
TypeDissertation
Format1 online resource ([12], 86, [9] leaves)

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