This thesis examines the current view of users of passenger transport in Prague on its customer quality. The motive of this work is to identify the actual company's image with the personal city and suburban transport. For interest Gross, that provide transport and transport services in Prague, implemented rapid changes in Prague public transport at, especially in order to make the whole system more efficient, more user pleasant and friendly and introduce direct connection, where demand requires. The aim of this work is to map changes in public transport on 1st of September 2012, describe their impact on the economic efficiency of the system and try to discover the view of public opinion on quality of PID system. To achieve the first two objectives were used research data that individual interest groups have issued, in order to maintain transparency in the field. The third objective was studied using with the method of questionnaire.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:162744 |
| Date | January 2012 |
| Creators | Rosí, Michal |
| Contributors | Mervart, Michal, Habarta, Pavel |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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