Increasingly, shippers need accurate motor carrier performance information. Carrier
selection and performance evaluation programs, carrier certification programs and quality
management programs all require accurate performance information. Traditionally,
shippers do not have much experience in formally gathering and measuring such
information. For those shippers and carriers who do measure performance, no
standardized measuring and reporting rules exist within industry.
Over the years, the accounting profession has established standardized financial
performance information reporting rules based on user needs. The process used by the
profession involves input from information users, exposure drafts that summarize
information needs, and proposed measuring and reporting rules. Exposure drafts are
criticized, modified, and recirculated. This iterative process continues until users accept
rules.
In an attempt to establish standardized carrier performance measuring and reporting rules,
this study completes the first iteration of this process. This study examines the
information needs of vehicle assemblers in Canada and the United States. This work is
conducted while examining the feasibility of standardized measuring and reporting within
this industry segment. From this research, the study suggests industry recommendations
and future research needs.
This study finds that vehicle assemblers generally have similar performance information
needs but go about meeting these needs with different measurements. These information
needs exist on two tiers. Popular delivery service attributes are on the first tier, while
infrequent freight damage and loss, billing and service availability attributes are on the
second tier. Although interest exists among vehicle assemblers to explore standardized
carrier performance measures, barriers such as carrier performance evaluation program
confidentiality stand in the way. / Business, Sauder School of / Graduate
| Identifer | oai:union.ndltd.org:UBC/oai:circle.library.ubc.ca:2429/9148 |
| Date | 05 1900 |
| Creators | Carroll, Philip J. |
| Source Sets | University of British Columbia |
| Language | English |
| Detected Language | English |
| Type | Text, Thesis/Dissertation |
| Format | 5289915 bytes, application/pdf |
| Rights | For non-commercial purposes only, such as research, private study and education. Additional conditions apply, see Terms of Use https://open.library.ubc.ca/terms_of_use. |
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