M. Tech. Business Administration / Tshwane University of Technology (TUT) is an institution of higher learning that was established in 2004 as a result of merger of three independent institutions. TUT Directorate of Accommodation Residence Life and Catering has outsourced the entire university student catering division which includes its restaurants, dining halls, tuck-shops, kiosks and a sports bar. Due to the many and recent student protests against the services delivered by contracted firms, there is a need to gain a better understanding of what, specifically, the students are unhappy about. To this end it is sensible to assess this situation, by means of a survey, which is intended to investigate students' levels of satisfaction with various aspects of the catering division. This study intends therefore, to determine the impact of outsourcing on one university service area, namely, catering, by assessing levels of student satisfaction in this area.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:tut/oai:encore.tut.ac.za:d1001548 |
| Date | January 2014 |
| Creators | Mogashoa, Moloti Aaron |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format | |
| Rights | Tshwane University of Technology |
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