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Development of User Satisfaction as a Measure of ERP Success

Enterprise resource planning systems (ERP) are expensive. The decision to install an ERP system necessitates a choice of mechanisms to determine whether an ERP system is needed, and once implemented, whether it is success. User satisfaction is one such evaluation mechanism. This research investigates the measurement of ERP user satisfaction in the specific context of the outsourcing environment. Starting with an analysis of the characteristics of ERP systems and the outsourcing environment and using the critical incident interview technique, a previously validated instrument was selected and adapted. A modified version was then developed and tested to prove its reliability and validity. The results of this effort and suggested uses of the questionnaire are reported here.

Identiferoai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0201101-152214
Date01 February 2001
CreatorsChangchien, Mien-chih
ContributorsRay J. Tsai, Jen-Her Wu, Hsin-Hui Lin, Chang-Yung Liu
PublisherNSYSU
Source SetsNSYSU Electronic Thesis and Dissertation Archive
LanguageCholon
Detected LanguageEnglish
Typetext
Formatapplication/pdf
Sourcehttp://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0201101-152214
Rightsunrestricted, Copyright information available at source archive

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