Kosková, A., Quality of health care services. Diploma thesis, Brno: Mendel University in Brno, 2015. The aim of the diploma thesis is to analyse health care delivery in particular health care organization using quantitative method of questioning the patients and employees of the organization. The theoretical part deals with the basic definitions of quality management in health care, quality of health care, management tools in health care system, measurement of patients and employees satisfaction. Empirical part consists of the evaluation of questionnaires in given health care organization, the identification of critical points and the precaution suggestions. Final results serve as a feedback for management of health care organization.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:191139 |
| Date | January 2015 |
| Creators | Kosková, Adéla |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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