Traditionally speaking, some firms believe that great brand awareness will affect consumers¡¦ purchasing intention and bring much more profit in returns. Hence, a large number of entrepreneurs are spending a tremendous amount of capital on enhancing their brands and brand awareness but they often ignore the importance of word-of-mouth communication on internet. Recently, the internet has become much more popular and common than decades ago and such channel has changed consumers¡¦ purchasing habits. In fact, there are more consumers who share their experience on those products and services that they have used through internet. Furthermore, there are also more consumers who use internet to receive the information that they need for specific products and services. Thus, the importance and effectiveness of ¡§word-of-month of communication¡¨ on internet are much more important than the traditional ¡§word-of-mouth communication¡¨. This research study will be focused on hotels in Kenting area to discuss the effectiveness of purchasing intentions based on the brand awareness of that hotel and messages from the word-of-mouth communication on internet. More importantly, this research study will use customers¡¦ involvement as moderators to further understand the relationships between brand awareness & purchasing intentions, and word-of-mouth communication on internet & purchasing intentions.
This research study has chosen two hotels in Kenting area. One hotel has high brand awareness while the other one has low brand awareness. This dissertation has also conducted on-line research based on their word-of-mouth communication on internet and the questionnaire participants are customers who have been to Kenting hotels. After collecting all data, this research has discovered that a hotel¡¦s brand awareness will affect customers¡¦ purchasing intentions. In other words, higher the brand awareness, more purchasing intentions from consumers. In addition, messages from word-of-mouth communication on internet will also affect customers¡¦ purchasing intentions. When the word-of-mouth communication on internet is negative, there will be fewer customers with lower purchasing intentions. Yet, the messages from word-of-mouth communication on internet will have higher effectiveness than the brand awareness of that specific hotel. Nevertheless, consumers¡¦ involvement will not affect the brand awareness, word-of-mouth communication on internet, and purchasing intentions. Last, the conclusion of this research study will provide some practical recommendations for hotel owners.
Key words: brand awareness, word-of-mouth on internet, customers¡¦ involvement, and purchasing intentions.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0111110-012530 |
| Date | 11 January 2010 |
| Creators | Lu, Meng-chia |
| Contributors | Pei-how Huang, Tai-Hwa Chow, Tsuang Kuo |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0111110-012530 |
| Rights | restricted, Copyright information available at source archive |
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