The objective of this study is to investigate the relationships among organizational justice, trust, and work performance in Taiwan logistics industry with the usage of structured questionnaire survey to obtain quantitative data for the further analysis. Due to it is the industry of capital intensive and knowledge intensive, logistics must integrate other elements such as information, finance, and human capital and so on to manifest its effectiveness of the connection from supply chain management to customer relationship management.
This study takes ¡§organizational justice¡¨ (distributive justice, procedure justice and interactional justice) as self-variable item, ¡§trust¡¨ (colleague trust, supervisor trust and organizational trust) as intermediary variable item, and ¡§work performance¡¨ (task performance and contextual performance) as dependent variable item. The research targets are corporation employees within logistics industry in Taiwan area. The survey research method has been adopted six hundreds of questionnaires have been sent out and receive three hundreds and fourteen valid questionnaires back. The research result shows that:
1. The individual tendency variation does not have significant difference in organizational justice, trust and work performance
2. There is an obvious positive relationship among organizational justice, trust and work performance.
3. Organizational justice has a positive effect on work performance.
4. Supervisor trust and organizational trust have significant effect on work performance and colleague trust does not have significant effect on work performance.
5. Supervisor trust and organizational trust have significant intermediary effect on interactional justice and work performance.
6. Supervisor trust and organizational trust have significant intermediary effect on organizational justice and contextual performance.
There is not only a need for a generic theory development of logistics management, but further discussion of relationship among organizational justice, trust and work performance with the incorporation of human resource.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0903105-135510 |
| Date | 03 September 2005 |
| Creators | Chen, Jihn-Fue |
| Contributors | Shyh-jer Chen, Fu-yung Kuan, Te-chen Yu |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0903105-135510 |
| Rights | withheld, Copyright information available at source archive |
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